List of top frequently asked questions:
1. What kind of delivery options do you offer?
We offer the following methods of delivery:
- Overnight Express Delivery Service*
- Standard US Mail Service
You will be able to choose any of these delivery options at the time of your payment.
* Overnight Express Delivery is not available for some courts/counties. Please check your court/county for details.
2. How long does it take to complete the entire course?
Each part of the course consists of a section and a quiz. You must read the section and take the quiz. You will not be allowed to move to the next section if you do not first pass the quiz. You can complete the entire course at one time or over multiple times and are not required to do anything to save your progress. We will automatically save your work for you up to the last quiz you successfully passed. When you would like to continue your course, just login using your Case / Docket number and Driver license number and you will be sent to the part in the course where you left off on your last visit. Please note, partially completed quizzes will not be saved.
2a. Will my course be saved along the way?
Each time you advance to the next page of the course, your status will be saved. When you chose to log out, there is an orange Log Out button on the top right hand corner of each page that will save your work as well. DO NOT save our website/ your course in any favorites or bookmark lists. Doing so will cause errors throughout the course, on your computer and on ours.
3. Is your course legal?
YES of course, but permission is required from the court to attend traffic school. This information is included in the handout that you received from your court. Commercial Licensed Drivers are prohibited from attending traffic school courses and receiving a completion certificate to mask the offense and/or point from their driving record. The goal of this regulation is to ensure traffic safety by holding commercial drivers to a higher standard. Without these provisions, it would be possible for commercial drivers to avoid the consequences of federally mandated actions against their licenses.
If you have any questions you may call our toll free customer service help line at Toll free (800) 554-7658 from Monday-Friday 8 AM - 5:30 PM PT, Saturdays 9 AM - 3:30 PM PT.
4. How many times can I take the final exam?
For no extra charge, you can take the quizzes and the final exam as many times as needed until you pass.
5. Charging errors
If you have a problem paying, or if you are not sure your payment was processed please FIRST contact customer service and we will help you. You should NEVER fill out and submit the credit card payment form twice.
If you find that your credit card was charged incorrectly, if you call Payless Lowcost Speedy Online Traffic School customer service before taking action with your credit card company we will be able to issue you a refund. However, if you submit a dispute to your credit card company first, before contacting Payless Lowcost Speedy Online Traffic School customer service, we will charge you a $25.00 service fee.
6. Refund Policy
The Payless Lowcost Speedy Online Traffic School course is free to take through Section 5. After you pass Section 5 you will be required to pay before taking the final quiz. Once you have paid there will be no refunds issued.
7. How often can I attend traffic school?
In California you are allowed to attend traffic school once every 18 months. If you are eligible for traffic school it will be stated on your court papers. We recommend that you contact your court for verification. If you have attended traffic school within the last 18 months you can ask the judge for permission to go to traffic school again. Make sure you ask the judge permission before your due date (court date). Only the judge has the authority to grant you permission.
8. How do I know I can attend Payless Lowcost Speedy Online Traffic School?
If you are eligible for traffic school it will be stated on your court papers. We recommend that you contact your court for verification. Permission is required from the court to attend traffic school. This information is included in the handout that you received from your court. If you have any questions you may call our toll free customer service help line at 1-800-554-7658 from 8am to 5:30pm (PST) Monday through Friday and 9am to 3:30pm (PST) on Saturday.
9. Duplicate Certificates
All services are subject to the limitations and requirements of the United States Postal Service and Overnight Delivery Service companies. We will not accept any responsibility for lost or mistakenly routed mail.
If for any reason you need to order a Duplicate Certificate there will be a $10.00 fee per Duplicate Certificate.
Customer Service Email: support@paylesslowcostspeedy.com
Toll Free Phone: (800) 554-7658
10. How much does it cost to take the Payless Lowcost Speedy Online Traffic School?
You can take the entire course without any payment. After successfully completing all sections and before taking the final quiz you will be required to pay. There is no extra charge for your Traffic School Completion Certificate. You can pay by Visa, MasterCard, American Express, debit card or check.
11. What is your privacy policy?
Our website is protected with Secure Server technology which encrypts all your information ensuring that you can take our course with the confidence that your personal information is being protected at all times.
Payless Lowcost Speedy Online Traffic School is a secure site and all your information is confidential and will not be shared with any third party for any reason except the courts and the courts monitoring agencies. We are required by the courts to collect certain personal identifiable information such as your name, address, zip code, date of birth, etc. This information is only used to issue your traffic school certificate of completion.
